Shipping policy
1. Shipping Overview
We’re excited to get your Leisurelust goodies to you! Here’s everything you need to know about our shipping process.
2. Processing Time
Once you place your order, our team gets right to work! Please allow 1-3 business days for us to process and ship your order. You’ll receive a confirmation email with tracking information as soon as your order is on its way.
3. Shipping Rates & Delivery Times
We offer a variety of shipping options to suit your needs:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Shipping rates are calculated at checkout based on your location and the shipping method you choose.
4. International Shipping
We’re happy to ship internationally! Delivery times and rates will vary based on the destination country. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.
5. Order Tracking
Once your order ships, we’ll send you a tracking number via email. You can use this number to check the status of your delivery. If you have any issues tracking your order, feel free to contact us at love@leisurelust.com.
6. Shipping Address
Please make sure your shipping address is correct when placing your order. We can’t be responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake, contact us immediately at love@leisurelust.com, and we’ll do our best to help.
7. Lost or Stolen Packages
We take great care to ensure your order arrives safely. However, if your package is lost or stolen, please reach out to us at love@leisurelust.com so we can assist you in filing a claim with the shipping carrier.
8. Damaged Items
If your order arrives damaged, please contact us immediately at love@leisurelust.com with photos of the damage. We’ll work with you to resolve the issue as quickly as possible.
9. Pre-orders
Pre-orders are usually fulfilled within 6 weeks, once enough orders have come through. We’ll keep you in the loop with email updates about the status of your pre-order and notify you as soon as a delivery date becomes clear. We are not responsible for any delays, but will keep you informed of them.
10. Contact Us
If you have any questions or concerns about our shipping policy, don’t hesitate to reach out to us at love@leisurelust.com. We’re here to help!