Refund policy

Leisurelust Return Policy

We totally get it—sometimes things just don't work out. That’s why we’ve got a 30-day return policy! You have 30 days after receiving your item to let us know if you’d like to make a return.

How to Return Your Item

To be eligible for a return, make sure your item is in the same condition you received it—unworn, unused, with tags, and still in its original packaging. Don’t forget to have your receipt or proof of purchase handy.

Ready to start a return? Just shoot us an email at love@leisurelust.com. We’ll give you all the details, including where to send your item.

If your return is approved, we’ll send you a shipping label and instructions on how to send your package back to us. Please don’t send anything back without contacting us first—we won’t be able to accept it that way.

Got questions? We’re always here to help at love@leisurelust.com.

Damages and Issues

Oops! Did something arrive damaged, defective, or not what you ordered? Let us know right away so we can fix it for you. Your satisfaction is our top priority!

Orders shipped within the U.S. get free return shipping.
International orders will require the customer covers return shipping. 

Non-returnable Items

Some items can’t be returned, like sale items or gift cards. Thanks for understanding!

Exchanges

Need a different size or color? The quickest way is to return the item you have, and once it's accepted, place a new order for what you want.

European Union 14-Day Cooling Off Period

If you’re in the European Union, you have a special right to cancel or return your order within 14 days, no questions asked. Just make sure the item is in the same condition you received it—unworn, unused, with tags, and in its original packaging. You’ll need your receipt or proof of purchase for this as well.

Refunds

We’ll let you know as soon as we’ve received and inspected your return. If everything checks out, we’ll process your refund on your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If it’s been more than 15 business days since we approved your return and you still haven’t seen your refund, please contact us at love@leisurelust.com.

If we can’t approve the return, we’ll send the item back to you at no charge (within the U.S.) or at your expense if you're purchasing outside the continental U.S.